With more and more Australians living longer the task of finding quality care for people who can't look after themselves is getter tougher. Right now across Australia there are 170,000 people in aged care nursing homes. By 2030 that number will be closer to half a million. The Federal Government says that Australia has a first rate system which looks after its most senior citizens, but is that really the case? We follow four families who struggle to find quality care for their loved ones. They tell how their parents were mistreated, how serious illnesses were ignored and how the complaints procedure, that is supposed to protect patients, did not properly investigate cases or refused to acknowledge significant evidence of negligence.

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