AirBnB Rental Roulette
AirBnb users targeted in new fraud scam
AI scams have risen by 900% on Booking.com and AirBnB over the last eighteen months. Who is at fault and what must be done?
Report by Clément Bürge, produced by RTS Radio Television Suisse
“The listing has been removed from Airbnb, and the host received no payment for any bookings. Airbnb retains all payments made on the platform for up to 24 hours after check-in, meaning there’s recourse in the rare event of an issue on arrival. We use sophisticated technology to detect fake listings before they ever go live, and in 2023, we blocked 157,000 fake listings from joining the platform. As long as users stay on Airbnb and only pay and communicate through Airbnb, they will be protected by our secure processes, refund and support policies.” – Statement from Airbnb Spokesperson
Report by Clément Bürge, produced by RTS Radio Television Suisse
“The listing has been removed from Airbnb, and the host received no payment for any bookings. Airbnb retains all payments made on the platform for up to 24 hours after check-in, meaning there’s recourse in the rare event of an issue on arrival. We use sophisticated technology to detect fake listings before they ever go live, and in 2023, we blocked 157,000 fake listings from joining the platform. As long as users stay on Airbnb and only pay and communicate through Airbnb, they will be protected by our secure processes, refund and support policies.” – Statement from Airbnb Spokesperson
Beds installed inside of bathrooms, camping tents put up in living rooms, and accommodation which does not exist at all. These nightmarish scenes are becoming increasingly commonplace in London, where the existing rental crisis combined with a huge tourism influx has led to many scammers becoming exceptionally creative. Opportunistic scammers pick on tourists who are "unfamiliar with the area, the price”, often using artificially-generated imagery and wording to ‘sell’ non-existent rentals to unwitting visitors. Marina and her family were duped on a trip to London last Christmas; they found they had been catfished by a rental which looked nothing like its pictures listed online, finding “peeling paint, traces of mould and a disgusting smell”. The unregulated field of rental websites leave much of the burden on unwitting visitors. According to Stuart McFadden, a campaigner who works to advocate for scam victims, the number of rental scams facilitated by AI has exploded. In London, it seems that if any rental opportunity is too good to be true, it’s probably not real.
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